Return &
Exchange

Returns and exchanges are accepted within 48 hours of delivery, and within this window only. We ask that you inspect your order as soon as it arrives so that, in the rare case something isn't right, we can resolve it quickly.

The 48-hour period begins from the moment your order is marked as delivered. Requests submitted after this window, for any reason, cannot be accepted. We recommend opening and checking your piece on the day of delivery to ensure you have time to reach us if needed.

To be accepted, an item must be:

• Unused, unworn, and in its original condition.
• Returned with all original packaging, boxes, tags, and certificates of authenticity.
• Free of any scratches, marks, perfume, or signs of wear.
• Accompanied by the original invoice or order number.

Items that do not meet these conditions will not be accepted, and will be sent back to the customer at their expense.

For hygiene and authenticity reasons, the following cannot be returned or exchanged:

• Items marked as final sale or purchased during a clearance promotion.
• Pieces that have been resized, engraved, or otherwise personalised.
• Items showing any evidence of wear or use.

To start a return or exchange, message our concierge team on WhatsApp within 48 hours of delivery with your order number and the reason for the request. We will confirm eligibility and guide you through pickup or drop-off. Please do not send an item back before receiving confirmation from our team.

Once a returned item has been received and inspected, we will confirm whether it has been approved. Approved returns are processed as store credit, an exchange for another piece, or a refund to your original payment method, depending on the option agreed with our concierge team. Processing times may vary depending on your payment provider.