Frequently
Asked
Everything, at a glance. Answers to what our clients ask us most, grouped for easy reading.
Orders & Payment
Which payment methods do you accept?
We accept major credit and debit cards, as well as cash on delivery within select areas. All accepted methods are shown at checkout.
Can I change or cancel my order after placing it?
Message our concierge team on WhatsApp as soon as possible with your order number. We can amend or cancel an order only before it has been dispatched for delivery.
Do you offer instalment plans?
Where available, instalment options are shown at checkout depending on your payment method and provider.
Shipping & Delivery
How long does delivery take?
Orders within Cairo governorate arrive within 24 to 48 hours. Orders outside Cairo arrive within 48 to 72 hours, both counted from the time your order is dispatched.
Do you ship outside Cairo?
Yes, we deliver nationwide. Delivery outside Cairo governorate takes 48 to 72 hours.
Is a signature required on delivery?
Yes. Given the value of our pieces, a signature is required, so please ensure someone is available at the delivery address during the estimated window.
Returns & Exchanges
What is your return window?
Returns and exchanges are accepted within 48 hours of delivery only. We recommend inspecting your order on the day it arrives.
Can I exchange a piece for a different size or colour?
Yes, within the 48-hour window, provided the item is unworn and in its original condition with all packaging and tags.
Are all items eligible for return?
Final sale items, personalised or engraved pieces, and anything showing signs of wear cannot be returned or exchanged.
Warranty & Care
What warranty do watches come with?
All watches are covered by a 3-year warranty against technical faults in the movement or mechanism, from the date of purchase.
What warranty do accessories come with?
All accessories are covered by a 6-month warranty against manufacturing and technical faults, from the date of purchase.
What can void my warranty?
Having your watch or accessory serviced, opened, or repaired anywhere other than Luxury Boulevard voids the warranty immediately.
How do I care for my piece?
Avoid contact with perfume, water beyond its rated resistance, and extreme temperatures. Store pieces in their original box when not worn, and bring your watch to our boutique for any servicing.
Luxury Boulevard
Didn't find your answer?
Ask us directly.
Our concierge team responds personally to every enquiry.